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Manage REDI inquiries, draft AI-assisted replies grounded in your knowledge base, and grow your public FAQ — all from one quiet little workspace.
Use your staff credentials to continue.
A CRM-style web application that connects to a Microsoft 365 mailbox, creates a ticket for each incoming inquiry, drafts responses using approved documents and FAQs, and keeps the full conversation within a single thread. Non-technical staff remain in control, using a focused and reliable AI assistant to support their work.
A reporting dashboard that gives the inquiries lead a quick morning overview.
Every email received through the connected Outlook mailbox is automatically created as a ticket in this list.
| Ticket | Sender | Subject | Status | AI Conf. | Category | Received | Assigned to |
|---|---|---|---|---|---|---|---|
| T-1044 | SJ Sarah Johnson sarah.j@gmail.com |
OINP application status · submitted May 2026 | Auto-Replied | 96% |
Application Status | 2h ago | AI Auto-reply |
| T-1043 | AH Aisha Hassan aisha.hassan@gmail.com |
OINP stream eligibility for my Sarnia-Lambton job offer · REDI pilot | AI Draft Ready | 90% |
OINP Eligibility | 4h ago | MJ Maria J. |
| T-1042 | EW Emma Williams emmaw@outlook.com |
OINP reconsideration question | Held for Review | 78% |
Reconsideration | 5h ago | RC Robert C. |
| T-1041 | DP David Park d.park@gmail.com |
Employer recruitment summary help | Auto-Replied | 98% |
Employer Support | 6h ago | AI Auto-reply |
| T-1040 | LR Lisa Rodriguez lisa.r@company.org |
Nomination space availability — Sarnia–Lambton | Waiting for Staff | 62% |
Nomination Quota | Yesterday | AS Amara S. |
| T-1039 | JT James Thompson jthompson@msn.com |
TEER category for my job title | New | 99% |
TEER Classification | Yesterday | — Unassigned — |
| T-1038 | AP Aisha Patel aisha.p@gmail.com |
Work permit extension after nomination | Closed | 95% |
Work Permit | 2 days ago | MJ Maria J. |
| T-1037 | RK Robert Kim r.kim@startup.io |
Application deadline extension request | Closed | 88% |
OINP Application | 3 days ago | RC Robert C. |
The main working screen for reviewing and responding to inquiries.
Hello REDI team,
My name is Aisha Hassan — I'm a software engineer from Egypt and I just received a full-time job offer from a tech company in Sarnia. A colleague mentioned the REDI pilot could help me get my permanent residence through a regional nomination, and I'm very interested in the program.
I have a few specific questions:
1. Which OINP stream should I apply through? The Stream Selector Tool suggests three options and I'm not sure which is right for my situation (TEER 1 software developer with a regional job offer).
2. What documents do I need to submit with my OINP application? My employer is also asking what they need to provide on their end — is there a separate employer form?
3. How long does the nomination process typically take, and what happens after I'm nominated? Is there a separate application to IRCC after that?
Any guidance would be greatly appreciated. I'm keen to move forward as quickly as possible.
Thank you,
Aisha Hassan
Hi Aisha,
Congratulations on the job offer in Sarnia–Lambton! As one of the four 2025 REDI partner communities, Sarnia–Lambton has 200 nomination spaces allocated under the pilot, so you're well-positioned. Here are the answers to your questions:
1. Which OINP stream? For a TEER 1 software developer with a full-time regional job offer, the Foreign Worker Stream is the most likely fit. The In-Demand Skills Stream is aimed at TEER 4–5 roles in specific occupations, so it likely doesn't apply. The Stream Selector Tool is a great starting point, but the official answer comes from your full application. If your role is in tech and your employer is hiring in a partner community, Foreign Worker Stream is the standard path.
2. Required documents. You (the applicant) will need: a valid passport, proof of current immigration status, educational credentials (with WES equivalency if not issued in English/French), a current résumé, the official job offer letter on company letterhead, and proof of language proficiency (IELTS, CELPIP, or PTE — minimum CLB 7 for the Foreign Worker Stream). Your employer will need to submit: the employer checklist (Form 1), business legitimacy documents, and a recruitment summary demonstrating the position couldn't be filled locally.
3. Timeline & next steps. OINP typically processes complete applications within 60–90 business days. If nominated, you then have 6 months to apply to IRCC for permanent residence through the Provincial Nominee Class. Total time from OINP application to PR is usually 12–18 months, though REDI pilot nominations are being prioritized in 2025.
For the full document list, please see the REDI Pilot Program Guide (PDF) and the OINP Foreign Worker Stream — Document Checklist. You can also use the Stream Selector Tool and the OINP webform at ontario.ca/oinp. If you'd like, reply to this email and we'll set up a 15-minute call with one of our program advisors to walk you through the application.
Best,
The REDI / OINP Team
Ministry of Labour, Immigration, Training and Skills Development
The approved knowledge library that serves as the AI’s single source of truth.
A review area for questions the AI could not answer clearly or confidently.
A centralized settings area that keeps system controls organized, secure, and easy to manage.
A simple overview of how one inquiry moves through the system.
This shows how Aisha Hassan's email moves through the system. The same process is used for every email, whether the AI replies automatically or sends it for staff review.